Service Delivery Lead (Desktop)

14th March 2023
16th April 2023
Job Type
Salary (£)
£41,659 - £47,672
South West


Job overview

The primary aim of the role is to deliver an efficient, effective  and high-quality Desktop support function, ensuring alignment with the Informatics commitments and customers’ requirements.

The role will involve analysing individual and team performance, as well as capacity planning to help identify available resource to support IT projects.

Main duties of the job

We are looking for an enthusiastic & motivated individual with a positive and customer focused approach, with good general IT knowledge and an eagerness to learn and improve (themselves and the service).

The role requires a person with an eye for detail in order to quickly identify and put in place measures to ensure the successful delivery of IT; Scoping, planning and implementing effective technology upgrades and solutions to NHS organisations that are used by GPs, ICBs (as was CCGs), other AQPs and Clinical staff, enabling them to deliver care to patients.

Working for your organisation

Working in a fast-paced environment to best service the customers’ needs.

The role will also involve supporting the Informatics Senior Desktop Manager and wider Service Delivery service line.

Detailed job description and main responsibilities

Please refer to the job description and person specification for further details and information regarding this role.

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